FAQ
Find answers about crochet bouquets, DIY kits, shipping, returns, and order support.
Products
What products do you sell?
We sell handmade crochet flower bouquets, single crochet flowers, mini bouquets, DIY crochet kits, patterns, yarn, and crochet tools.
Are your crochet bouquets handmade?
Yes. Our crochet flower bouquets are handmade with yarn and carefully arranged to create a long-lasting floral gift.
Will the crochet flowers look exactly like the photos?
Each item is handmade, so slight differences in size, shape, and arrangement may occur. This makes every bouquet unique.
Do crochet flowers need care?
Crochet flowers do not need watering. Please keep them away from moisture, fire, and long-term direct sunlight.
Shipping & Returns
Do you support international shipping? How are shipping costs calculated?
Yes, we offer international shipping to selected countries. Shipping options and costs will be calculated at checkout.
How long does shipping take?
Processing and shipping times may vary depending on the product and destination. Please refer to the shipping information at checkout.
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, taxes, or import fees. These charges are the buyer’s responsibility.
Kits & Patterns
What is included in a crochet kit?
Each kit includes the materials listed on the product page. Please check each product description carefully before ordering.
Are the kits beginner-friendly?
Some kits are beginner-friendly, while others are better for customers with crochet experience. Please check the difficulty level in each product description.
Are patterns physical or digital?
Please check the product page. Some patterns may be digital downloads, while some kits may include printed instructions.
Orders & Support
What should I do if something is missing or damaged?
Please contact us at thecozyduo2005@gmail.com within 7 days of receiving your order. Include your order number and clear photos so we can help you.
What if I do not receive my package?
Please check your tracking information first. If your package has not arrived after the estimated delivery time, contact us at thecozyduo2005@gmail.com with your order number.
Can I request a custom bouquet?
Yes, custom requests are welcome. Please contact us with your preferred colors, flower types, and occasion.